Refund Policy

Most of our work is scoped and quoted individually. Because each engagement is different, refunds are assessed against the specific quotation and the work actually delivered, rather than a single blanket rule.

• If you have paid in advance and work has not started, you can cancel for a full refund of that advance payment.
• If work has started, we refund the portion of the advance that exceeds the value of work already delivered and committed costs, calculated fairly and explained in writing.
• Deposits that reserve scheduled team time may be non-refundable where this was stated in the quotation.

Monthly services can be cancelled with the notice period stated in your agreement (typically 30 days). Fees for the current, already-started service period are not refunded; you will not be charged for future periods after cancellation takes effect.

Tell us first — most issues are fixed fastest by the team doing the work. If we cannot resolve a legitimate problem with delivered work, we will offer to redo the work, credit it, or refund it, depending on what is fairest in the circumstances.

Email hello@auracloudservices.com with your name, company, the engagement and the reason for your request. We respond within two business days and process approved refunds to the original payment method within 10 business days.

Nothing in this policy affects any statutory rights you may have under applicable law. Where consumer protection law applies to a purchase, it takes precedence over this policy.