Terms & Conditions

Aura Cloud Services is a UK-registered company, head office in the United Kingdom, with a US office in the United States. Contact: hello@auracloudservices.com, +44 7916 553720.

We provide cloud, cybersecurity, AI, software development, website, SEO, marketing, content, design and business support services as described on this website. Website content is general information, not a binding offer; the scope, deliverables, timeline and price of any work are defined in a written quotation agreed before work starts.

• A written quotation is provided before any chargeable work begins.
• Work starts only after your written approval of the quotation.
• Changes to scope are agreed in writing and may affect price and timeline.
• Where accounting, tax or payroll work is involved, it is delivered by an appointed, qualified partner named on your engagement.

• Provide accurate information and timely access to the people and systems needed for the work.
• Review and respond to deliverables within agreed timeframes.
• Ensure you have the right to share any data, content or access you give us.

Payment terms are stated on each quotation or invoice. Unless agreed otherwise, invoices are due within 14 days. We may pause work on overdue accounts after giving notice.

Unless your written agreement says otherwise, deliverables created for you become your property on full payment. Our pre-existing tools, methods and templates remain ours, licensed to you as needed to use the deliverables. Website content (text, design, logo) belongs to Aura Cloud Services and may not be reproduced without permission.

We treat your business information as confidential and use it only to deliver your work. We expect the same treatment of our quotations, methods and proposals.

We commit to professional, honest work — not to specific commercial outcomes. Search rankings, advertising returns, certification results and business performance depend on many factors outside our control, and we do not guarantee them. Where our website describes results from past projects, those are outcomes from those projects, not promises for yours.

Nothing in these terms excludes liability that cannot be excluded by law. Otherwise, our total liability for any claim relating to our services is limited to the fees paid for the work giving rise to the claim, and we are not liable for indirect or consequential losses such as lost profits.

Our website links to third-party services such as WhatsApp and Calendly. Their own terms and privacy policies apply when you use them.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless a written agreement states otherwise.